Refund policy

Return and Refund Policy

Effective date: July 23, 2026

At Monashee Wellness Co., we want every order to arrive correctly and in excellent condition. Please review the following policy before making a purchase.

Supplements and other ingestible products

For health, safety, and quality-control reasons, we cannot accept returns of supplements or other ingestible products that have been opened, used, or had their safety seal removed.

We also cannot resell returned supplements. Please do not mail a product back without first contacting us and receiving return authorization.

Damaged, defective, incorrect, or missing products

If your order arrives damaged, defective, incorrectly labeled, or contains the wrong product, contact us within 30 days of delivery at support@monasheewellness.com.

Please include:

Your name and order number
A description of the problem
Clear photographs of the product, label, packaging, and shipping box
A photograph of the lot number and expiration date, when visible

After reviewing your claim, we may provide a replacement or refund. Approved claims involving an error by us or our fulfillment partner will be handled at no additional cost to you.

Please keep the product and its original packaging until we have completed our review. We may ask for additional information, and you should not discard or return the product unless instructed.

Lost packages

Claims for packages lost in transit must be submitted within 30 days of the estimated delivery date.

If tracking shows the package as delivered, we may ask you to:

Check with members of your household, neighbors, building management, or mailroom.
Verify the shipping address used for the order.
Contact the shipping carrier.
Allow a short period for a premature delivery scan to be resolved.

We will review each delivery claim individually, but we cannot guarantee a refund or replacement when carrier tracking confirms delivery to the address provided at checkout.

Incorrect or incomplete addresses

Customers are responsible for entering a complete and accurate delivery address.

If an order is returned, abandoned, destroyed, or undeliverable because of an incorrect or incomplete address, an unavailable recipient, unpaid customs charges, or failure to collect the package, the original order and shipping charges may not be refundable. Additional shipping charges may apply if reshipment is available.

Contact us immediately if you notice an address error. Once an order enters production or fulfillment, we may be unable to change or cancel it.

Change-of-mind returns

We do not offer refunds or exchanges for:

Buyer’s remorse or change of mind
Products that have been opened or used
Products with a removed or damaged safety seal
Personal preferences concerning taste, aroma, capsule size, texture, or packaging
Products ordered by mistake
Individual dissatisfaction with results
Known allergies, sensitivities, or intolerances
Refusal or failure to accept delivery
Sale, promotional, complimentary, or gift products, unless defective

Individual experiences with dietary supplements vary. A product not producing a customer’s preferred result is not considered defective.

Unopened products

Requests involving an unopened and unused product may be considered individually if submitted within 30 days of delivery. Approval is not guaranteed.

The product must be sealed, undamaged, unmarked, and in its original packaging. Customers are responsible for authorized return-shipping costs unless the return resulted from an error by Monashee Wellness Co.

Original shipping charges are non-refundable unless required by law or the order was incorrect, damaged, or defective due to our error.

Order cancellations

Orders cannot ordinarily be cancelled after they have entered production, preparation, or fulfillment, even if they have not yet shipped.

Refunds

Approved refunds are issued to the original payment method. Your bank or payment provider may require additional processing time before the refund appears.

If only part of an order qualifies for a refund, we may refund only the affected product and the applicable portion of any shipping charge.

Returns sent without authorization

Do not send products to the address printed on a shipping label or to our business mailing address without authorization. Unauthorized returns may not be received, processed, replaced, or refunded.

Promotions and bundles

When a product purchased as part of a bundle or promotion qualifies for a refund, the refund may be adjusted to reflect the discount applied to the complete order.

If a promotional gift was included, we may require it to be returned unopened or deduct its retail value from the refund where permitted by law.