Shipping policy

Shipping Policy

Effective date: July 23, 2026

Thank you for shopping with Monashee Wellness Co. This policy explains where we ship, how orders are processed, and what to expect after placing an order.

Shipping destinations

We currently ship to eligible addresses within the contiguous United States.

Shipping is currently unavailable to Alaska, Hawaii, U.S. military bases, and destinations that cannot be accepted by our shipping carriers.

Available destinations may change. A shipping address is not considered accepted until the order and available shipping method are confirmed at checkout.

Processing time

Most orders are processed within 2–5 business days before shipment.

Business days do not include weekends or federal holidays. Processing may take longer during periods of high demand, inventory delays, holidays, large orders, payment issues, address-verification issues, or circumstances outside our reasonable control.

Processing time is separate from shipping-transit time.

Estimated delivery times

After an order has been processed and shipped, estimated U.S. delivery times are generally:

Economy shipping: 2–4 business days
Express shipping: 1–3 business days, when available

Delivery dates are estimates and are not guaranteed. Severe weather, holidays, carrier disruptions, address problems, and other circumstances outside our control may cause delays.

The total expected delivery time includes both the order-processing period and the carrier’s transit time.

Shipping charges

Shipping charges are calculated at checkout based on the order’s destination, package weight, and selected delivery method.

Any free-shipping promotion or minimum-order threshold applies only when it is displayed and successfully applied at checkout. Unless otherwise stated, free shipping uses the standard economy shipping method.

Taxes, discounts, and promotional offers may affect whether an order meets a free-shipping minimum.

Order changes and cancellations

We will make a reasonable effort to accommodate your request. However, orders enter processing quickly, and changes or cancellations are not guaranteed.

Once an order has entered production, preparation, or fulfillment, it cannot ordinarily be changed or cancelled.

Address accuracy

Customers are responsible for providing complete and accurate delivery information, including:

Recipient name
Street address
Apartment, unit, or suite number
City, state, and ZIP code
Email address
Telephone number, when requested

Monashee Wellness Co. is not responsible for delays, failed deliveries, or additional charges caused by an incorrect, incomplete, outdated, or undeliverable address supplied by the customer.

If a package is returned because of an address error, an unavailable recipient, or failure to collect it, additional shipping charges may be required before it can be reshipped. Original shipping charges may not be refundable.

Tracking information

Tracking information will normally be sent to the email address provided at checkout after an order ships.

Tracking information may take up to 48 hours to update after the carrier receives the package. Customers are responsible for monitoring tracking information and making reasonable arrangements to receive their delivery.

Packages marked as delivered

If tracking shows that your package was delivered but you cannot locate it:

Confirm that the shipping address on your order is correct.
Check around the property, mailbox, mailroom, or designated delivery area.
Ask household members, neighbors, building management, or front-desk personnel.
Contact the shipping carrier using your tracking number.
Allow a short period for a premature delivery scan to be corrected.

If the package remains missing, contact us at support@monasheewellness.com.

We will review the available tracking and delivery information. However, a refund or replacement is not guaranteed when carrier tracking confirms delivery to the address provided with the order.

Lost packages

Lost-package claims must be submitted no later than 30 days after the estimated delivery date. Claims submitted after this period may not qualify for a replacement or refund.

Approved lost-package claims may qualify for either a replacement or a refund.

Damaged, defective, incorrect, or missing items

Please inspect your order promptly after delivery.

Contact us within 30 days of delivery if a product arrives damaged, defective, incorrectly labeled, or missing from your order.

Please include:

Your name and order number
A description of the issue
Clear photographs of the shipping box and packing materials
Clear photographs of the affected product and label
A photograph of the lot number and expiration date, when visible

Please keep the product and all original packaging until we complete our review. Do not discard or return the product unless instructed.

Approved claims involving an error by Monashee Wellness Co., our fulfillment providers, or the shipping carrier may qualify for a replacement or refund at no additional cost.

Please review our Return and Refund Policy for additional information.

Split shipments

Some orders may be shipped in more than one package.

Packages belonging to the same order may arrive on different days and have separate tracking numbers. Receiving only part of an order does not necessarily mean that the remaining products are missing.

Inventory shortages and unexpected delays

Occasionally, a product may become unavailable after an order is placed.

If an inventory issue or unexpected delay materially affects your order, we may contact you with an updated delivery estimate, replacement option, cancellation option, or refund for the affected product.

Where required by law, customers may cancel an order affected by a material shipping delay and receive a refund for merchandise that has not shipped.

Refused and unclaimed packages

Packages that are refused, left unclaimed, or returned because the recipient was unavailable may not qualify for a refund.

If reshipment is available, the customer may be responsible for the additional shipping cost.

International shipping

International delivery is not currently available unless an international shipping option is displayed and accepted at checkout.

If international shipping becomes available, customers may be responsible for customs duties, import taxes, brokerage charges, and other fees imposed by the destination country.

Customs authorities may delay, reject, inspect, or restrict imported dietary supplements. Monashee Wellness Co. cannot guarantee that every product is eligible for import into every country.

Orders returned, refused, abandoned, or destroyed because of customs restrictions, unpaid duties, or failure to comply with local import requirements may not qualify for a refund.